DocSeva (operated by Suman Services) is a booking intermediary. We facilitate appointments between patients and doctors. Our platform fee is ₹0 for patients. Refunds apply to the doctor consultation fee paid during booking.
| Situation | Refund | Timeline |
|---|---|---|
| Cancellation 24+ hours before appointment | Full refund of consultation fee | 5–7 business days |
| Cancellation within 24 hours | No refund (clinic's discretion) | — |
| Doctor / clinic cancels appointment | Full refund | 5–7 business days |
| Patient no-show | No refund | — |
| Duplicate / erroneous booking | Full refund on request | 5–7 business days |
| Platform fee | Not applicable (₹0) | — |
To request a refund:
Once approved, refunds are processed within 5–7 business days to the original UPI account. Processing times may vary depending on your bank.